Voice Network Systems Support Analyst II*

Job Description:

Voice Network Systems Support Analyst II*

Description

The Job

The Innovation and Technology Department is accepting applications for Voice Network System Support Analyst II* for the Telecommunication Services Division. The position will be responsible to analyze, design, modify and maintain the County's telecommunications networks.

This is the fully qualified journey-level of the Systems Support Analyst series. Incumbents in this position will:

• Analyze, evaluate, test, recommend, customize and provide technical support for network hardware and software products
• Install and implement Cisco VoIP hardware and software; analyze network hardware and software historical data and traffic patterns to improve network performance
• Design network topology and work with staff to implement; develop and implement dialing and network routing strategy
• Execute unified communication network troubleshooting, implements system upgrades; perform strategic planning and tactical disaster recovery
• Prepare and submit reports as required by management
• Analyze service levels, network capacity utilization, implement network and software changes/upgrades
• Analyze Customer requirements and submit job quote requests to vendors
• Evaluate vendor quote requests for accuracy and submit to management for purchase approval
• Train coworkers and subordinates on new and existing technologies
• Evaluate licensing needs and compliancy within Cisco and associated systems

*Official title: System Support Analyst II. For a comprehensive list of duties please see the job description for System Support Analyst II .

EXCELLENT BENEFITS!

To review the job-specific benefits, refer to:

Summary of Benefits

Memoranda of Understanding (MOU)

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Applicants must pass a background investigation, which includes fingerprinting, work history & education check, as well as a job-related physical exam and drug screening.

Availability: Incumbents are subject to 24-hour call-back, evening, and weekend work.

Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

REQUIRED EDUCATION: Thirty (30) semester (45 quarter) units of college level qualifying coursework in telecommunications, electronic or information technology, computer science, public or business administration, or a closely related field.

Specialized technology courses or certificate programs with 450 hours of classroom instruction (equivalent to one year of college level education) is acceptable .

A list of complete coursework must be submitted with the application if a college degree in a qualifying field has not been conferred.

- AND -

REQUIRED EXPERIENCE: A minimum of two (2) years of full-time equivalent work experience within the last five (5) years with Cisco VoIP networks and/or PBX networks which included responsibility for installation, maintenance, repair and upgrades.

Education Substitution: An additional one (1) year of qualifying experience within the last five (5) years may be substituted for education.

Desired Qualifications

Experience in Telephony and Data Infrastructures, Cisco UCS servers, VMWare, UCM and Unity Connection, and Networking. Strong problem solving and analytic skills are highly desirable. The ideal candidate will demonstrate strong interpersonal and communication skills, a team player with the ability to achieve goals through influence, collaboration, and cooperation.

Selection Process

Examination Procedure:
There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Application Procedure :
Please complete and submit the online employment application and supplemental questionnaire for consideration before the deadline. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):
San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation:
If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitmentfiling deadline.

Veterans' Preference:
Eligible veterans, their spouses, or widows/widowers who are not current County employees mayreceive additional Veterans' Preference points. For details and instructions on how to request thesepoints, please refer to the Veterans' Preference Policy .

For more important details, review the Applicant Information and County Employment Process .

Administrative Services Unit

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate Summary of Benefits * for more information

Refer to the appropriate MOU, contact the County’s Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.

*Retirement benefits subject to change.

Closing Date/Time: Continuous

Salary:

$85,404.80 - $117,665.60 Annually