Hospital Patient Reception Supervisor*

Job Description:

Hospital Patient Reception Supervisor*

Description

The Job

Arrowhead Regional Medical Center (ARMC) is recruiting for a Hospital Patient Reception Supervisor to oversee Primary and Specialty Care Patient Access operations within the Patient Access Services unit. The incumbent will supervise staff responsible for patient authorizations, referrals, pre-registration, and registration activities for ARMC’s Primary Care and Specialty Care Clinics, ensuring timely access to care and a positive patient experience. In addition to directing staff, the incumbent will perform administrative duties such as coordinating daily workflows, monitoring performance, supporting staff training, and working with clinic and operational leaders to ensure efficient clinic operations.

Duties include, but are not limited to, the following:

• Supervise and direct the work of staff; assign, review, and evaluate work; prepare and/or sign performance evaluations; participate in hiring decisions; and initiate or recommend disciplinary actions as appropriate.

• Participate in the preparation, administration, and monitoring of annual budgets; develop budget justifications; monitor budget performance; and recommend corrective actions for budget variances.
• Prepare policy and Board agenda items, develop, review, and recommend policies and procedures as requested by the department manager.
• Plan, coordinate, and oversee departmental training and staff development, ensuring compliance with County and State regulations.
• Participate in workgroups and meetings; conduct administrative and operational analyses; and collect, analyze, and present data to support management decision-making.
• Prepare and maintain administrative reports, records, correspondence, and related documentation in support of departmental operations.

*Official Title: Administrative Supervisor I . For more detailed information, refer to the Administrative Supervisor I job description.

EXCELLENT BENEFITS

To review job-specific Benefits refer to:

Summary of Benefits

Memoranda of Understanding MOU

Minimum Requirements

REQUIRED EXPERIENCE
OPTION 1:
Two (2) years of full-time experience within an acute care hospital patient reception, patient access, or admitting department with primary responsibility for analyzing, interpreting, and making recommendations to management in one or more of the following areas: patient reception and registration workflows; inpatient admitting processes; insurance verification and front-end revenue cycle processes; compliance with EMTALA, HIPAA, CMS, and DHCS regulations as applicable to patient access; operational policies and procedures; staffing or workflow analysis; performance metrics or quality improvement initiatives.
OPTION 2:
Two (2) years of full-time professional-level experience with primary responsibility for analyzing, interpreting and making recommendations to management in a combination of the following areas: Budget/Financial Analysis; Requests for Proposals/Contracts; Analysis and Interpretation of Quantitative Data.
REQUIRED LEAD/SUPERVISORY EXPERIENCE One (1) year of lead or supervisory experience over support services staff, which includes responsibility for assigning work, providing training, monitoring performance, and/or participating in performance evaluations.

Lead or supervisory experience must be in a hospital or healthcare operational setting. REQUIRED EDUCATION Option 1: A completed Bachelor’s degree in Public Administration, Business Administration, Healthcare Administration, Behavioral/Social Science, or other relevant field of study.
Option 2: A completed Associate's degree from an accredited college or university in a qualifying field of study as stated above AND at least two (2) years of additional experience supporting management or professional-level administrative or operational staff within an acute care hospital patient reception or patient access experience, as described in required experience Option 1.
Substitution: Four (4) years of additional experience supporting management or professional-level administrative or operational staff within an acute care hospital patient reception or patient access experience, as described in required experience Option 1.

Desired Qualifications

The ideal candidate will be proficient in written/oral communication; have strong research and analytical skills; and have demonstrated leadership ability, which included three (3) years of lead worker experience overseeing professional staff and conducting complex analysis/making recommendations in an acute hospital patient reception.

Experience with Epic and Meditech is preferred.

Selection Process

Application Procedure : To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by the stated deadline. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.

There will be a competitive evaluation of qualifications based on the information provided in the Application, as well as the information provided as a response to the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.

ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.

Veterans' Preference: Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Information (Download PDF) .

For more important details, review the Applicant Information and County Employment Process

Supervisory Unit

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate Summary of Benefits * for more information

Refer to the appropriate MOU, contact the County’s Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.

*Retirement benefits subject to change.

Closing Date/Time: 2/13/2026 5:00 PM Pacific

Salary:

$77,979.20 - $107,473.60 Annually