Patient Services Supervisor

Texas Tech University Health Sciences Center Lubbock, TX

Location: Lubbock, TX
Categories: Public Health
Job Type: Full Time
Posted: Jan 16, 2026

Job Description:

Patient Services Supervisor

Description

Patient Services Supervisor
43486BR
43486BR

Position Description
Champions a values based culture to promote unit effectiveness. Directs and supervises Patient Services staff in the processing of patients. Supervises scheduling of appointments, patient visits, the receiving of patients, and the maintenance of records; supervises processing of charges for clinic services, filing of insurance claims, responses to requests for information from patients and insurance companies and the maintenance of related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor.

Major/Essential Functions

Lead, mentor, and motivate team members to achieve their goals and perform to the best of their abilities.
Manage daily workflows, assign tasks, monitor teams' performance, monitor teams' productivity, progress, and ensure teams provide excellent customer service. Patient Focused
Coordinate daily workflows, manage resources (supplies, equipment), ensure smooth patient flow, and ensure clinic front desk teams receive positive mentions and positive ratings in Patient Satisfaction surveys.
Address operational challenges promptly by identifying bottlenecks. Work with Associate Director to implement effective solutions.

Required Qualifications
High school diploma or equivalent. A minimum of five (5) years of customer service experience of which two (2) years are in an of supervisory role. Experience in a clinic or physician's office preferred. OR At least three (3) years of experience at TTUHSC in the Patient Services Program, one (1) year of supervisory experience.

To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=905758

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.

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Patient Services Supervisor