911 Telecommunicator

Job Description:

911 Telecommunicator

Description

Summary

Minimum Starting Salary
$24.7045 per hour PLUS A Hiring & Retention Incentive of $ 6,00 0 for NEW Full-Time Employees to be paid in three installments.
Police Background Packet will be emailed after the position has closed.

The City of Waco Seeks:
A 911 Telecommunicator who works well under pressure, stays calm in stressful situations and can communicate clearly with emergency responders and citizens. Our ideal candidate has integrity, a willingness to learn, and wants to help others. If this is you, APPLY NOW!

Minimum Qualifications:
Required:

• High School Diploma or GED equivalent

Preferred:

• Customer service or computer experience

Required Certifications:
Basic Telecommunicator License from Texas Commission on Law Enforcement (TCOLE) within one (1) year

National/Texas Crime Information Centers (NCIC/TCIC) and Texas Law Enforcement Telecommunications System (TLETS) within 180 days

Position Description:

Under basic supervision, answers emergency and non-emergency calls for service; takes information from
callers and enters information into computer database; including dispatching units for both the City of Waco and
McLennan County residents. Provides assistance and information to Waco Police Department (WPD) & McLennan
County Sheriff's Office (MCSO) emergency services agencies and general public.

Essential Functions:

• Answers emergency and non-emergency calls for police, fire, emergency medical assistance; determines
  appropriate call classification and priority.
• Answers incoming emergency calls: interviews and calms callers and gathers details; evaluates information,
  prioritizes calls, determines actions required and appropriate response; dispatches emergency responders
  and resources; relays pertinent information to law enforcement and public safety personnel in a concise,
  organized, and understandable manner; monitors radio channels and provides immediate information and
  assistance.
• Follows WPD procedures to provide assistance and information to emergency services personnel and general
  public; notifies other state, federal and regional agencies as needed.
• Enters call information into Computer Aided Dispatch records management system; tracks a variety of law
  enforcement and public safety agency resources, personnel, and incidents.
• Provides detailed call information to WPD Officers, MCSO Deputies; maintains status and awareness of all
  public safety unit locations; monitors message traffic and relays information to assure that responders'
  safety is top priority; notifies key WPD personnel on critical incidents.
• Performs inquiries and criminal history checks for Officers through National Crime Information Center (NCIC)
  and Texas Law Enforcement Telecommunications System (TLETS).
• Searches state and national data bases at Officer's request; updates warrant information.
• Gathers information on non-emergency calls and responds appropriately; provides information, instructions,
  and assistance to the public within scope of authority and training.
• Maintains and updates a variety of computer databases, resource management systems and files; enters,
  edits, and retrieves data and prepares reports.
• Cross-trains in a wide variety of WPD skills and disciplines.
• Prepares accurate and detailed reports and required paperwork.
• Maintains the integrity, professionalism, values, and goals of the Police Department by assuring that all rules
  and regulations are followed, and that accountability and public trust are preserved.
• May be required to respond afterhours, including holidays and weekends, in the event of a departmental or
  City-wide emergency.

The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds.

To learn more about the benefits offered, visit our Benefits page.

Why Work For Waco:

• Meaningful and challenging work
• Make a difference and improve communities
• Competitive Salary and Benefits
  • Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
  • Mandatory TMRS Retirement Plan with a 2:1 City Match
  • Education Assistance Program
  • Paid Parental Leave
  • Employee Assistance
  • Longevity Pay
  • And More!
• Chance to do work you are passionate about
• Desire to give back

Closing Date/Time: 1/22/2026 11:59 PM Central

Salary:

See Position Description