Sr Patient Services Specialist - Access Center

Job Description:

Sr Patient Services Specialist - Access Center

Description

Sr Patient Services Specialist - Access Center
43479BR
43479BR

Position Description
This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash-handling responsibilities.

Major/Essential Functions

• Managing large amounts of inbound and outbound calls in a timely manner.
• Agents manage incoming calls, emails, or chats by greeting customers in a friendly and professional manner.
• Direct calls to appropriate departments (as needed) using advanced call routing systems.
• Guide caller through appointment scheduling and resolve appointment questions.
• Discuss outstanding balances and guide through payment plan. Transfer to Business Office if unable to create payment plan due to patient financial hardship.
• Identifying patient needs, clarify information, research every issue and provide solutions. D-escalating complaints, and updating account information.

Required Qualifications
High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.

To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=905384

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.








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