Emergency Communication Center Supervisor

Job Description:

Emergency Communication Center Supervisor

Description

Emergency Communication Center Supervisor
at The City of Fort Worth
Emergency Management & Communications

Pay Range: $37.36 - $45.67/hr. | $77,714 - $94,984 annual compensation

Job Posting Closing on: Monday, January 26, 2026

Workdays & Hours: This position supports a 24/7 workforce, which will require working irregular business hours, including overnights, weekends, and holidays. Workday and hours will be assigned based on the needs of the department. Must be able to activate for 24/7 emergency response as needed.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

As part of our continued evolution and dedication to public safety, the newly formed Emergency Management & Communications (EM&C) Department is seeking an experienced and visionary Emergency Communication Center Supervisor to lead one of three specialized focus areas-Operations, Professional Development, or Crisis and Alternative Response -within our Emergency Communications Division.

A Defining Opportunity in Public Safety Leadership

This is an opportunity to help reimagine what emergency management and communications looks like in one of America's most dynamic urban centers. With the creation of this new department, Fort Worth is uniquely positioned to build a first-class, nationally recognized emergency management and communications program rooted in innovation, coordination, and resilience - with strong support from the department's 911 Administrator, Emergency Management Coordinator, and Director.

The EM&C Department plays a vital role in safeguarding the community by:

• Coordinating disaster and emergency response efforts, 911 access, and collaboration among first responders and public safety partners,
• Leading public preparedness initiatives and maintaining communication systems-such as emergency alerts and real-time information sharing-to keep the public informed and protected,
• Supporting recovery and mitigation efforts to minimize future risks, restore essential services, and strengthen community resilience.

Why Fort Worth? This is your chance to make a lasting impact in one of the most vibrant and fast-growing cities in the country. Join us as we build a best-in-class emergency management program that will stand out on the national stage - and help shape the future of public safety in Fort Worth.

Minimum Qualifications:

• High school diploma or high school equivalency certificate (GED)
• Four (4) years of responsible public safety emergency response and dispatch experience, including one (1) year of administrative and/or lead supervisory experience
• Must possess a current Texas Commission on Law Enforcement (TCOLE) Advanced or above Telecommunicator Proficiency Certification at time of job offer
• Must pass a Drug Screen, Polygraph Exam and must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check
• Must meet CJIS requirements - see further

Preferred Qualifications:

• Currently employed and working within an Emergency Communications Center (ECC)
• Two (2) years of ECC-centric experience, creating and maintaining training curriculum and programs for the development, continuing education, and statutory compliance of TCOLE licensed Telecommunicators
• Texas Commission on Law Enforcement (TCOLE) Telecommunicator License
• Texas Commission on Law Enforcement (TCOLE) Advanced (or higher) Telecommunicator Proficiency Certificate
• Communications Training Officer (CTO) Certificate
• Must possess or have the ability to obtain a TCOLE Instructor Certification within one (1) year from the time of job offer

The Emergency Communication Center Supervisor job responsibilities include:

• Train, motivate, and evaluate public safety emergency response personnel; provide or coordinate employee training; work with subordinate employees to correct deficiencies; implement discipline procedures when necessary
• Direct, coordinate, and review the work plan for public safety communication and dispatch services and activities on an assigned shift; assign work activities and projects; monitor workflow; review and evaluate work products, methods, and procedures; meet with employees to identify and resolve problems
• Participate in the development and implementation of goals, objectives, policies, and priorities; recommend and implement resulting policies and procedures
• Monitor the operation of various emergency response, recording, and dispatching equipment; determine and schedule needed maintenance and repair
• Gather, compile, record, and report all data relating to public safety emergency response and dispatching activities

Working Conditions and Physical Demand

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions

Sedentary Work - Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met

Criminal Justice Information Systems (CJIS) Background Check

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class

Apply Now! Come be part of something special in Fort Worth.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

Closing Date/Time: Monday, January 26, 2026

Salary:

$37.36 - $45.67/hr. | $77,714 - $94,984 annual compensation