Administrative Specialist (Application Processing/Eligibility)

Job Description:

Administrative Specialist (Application Processing/Eligibility)

Description

POSITION OVERVIEW

Applications Accepted from: All Persons Interested

PN 36941

Division: Single Family
Reporting Location: 2100 Travis, Houston, TX 77002
Workdays & Hours: 8 am - 5 pm, Monday - Friday*
* Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The City of Houston’s Housing and Community Development Department (HCDD) seeks to create a city in which every resident has an affordable home in a community where they can thrive. Partnering with non-profit, governmental, and local entities, HCDD strives to strengthen Houston’s neighborhoods and provide true housing choice.

To achieve this vision, HCDD is seeking an Administrative Specialist (Application Processing)to join its team. In this position, you will be responsible for processing applicant files, determine eligibility against program requirements, conduct quality control reviews, update appropriate system content, and/or produce final application packages that conform to exacting specifications.

Key Responsibilities

• Performing as application processing experts and develops and maintains understanding of applicant approval processes for single family housing programs and the significance of the work performed.
• Ensuring appropriate review, management, and/or packaging of applicant files and supplemental documentation; updating document management system content to drive applicant approval; and identifying and resolving discrepancies, errors, and omissions.
• Ensuring applicant files align with applicable program guidelines and federal, state, and local requirements.
• Adhering to specified naming conventions, document type identification, and file management requirements when performing scanning and/or documentation uploads.
• Maintaining awareness of all changes to applicable program requirements and adopting those changes in the performance of specific work tasks.
• Preparing and producing content for internal and external reports.
• Participating in the development/update and/or documentation of program guidance, standard operating procedures, workflow diagrams, job aids/work instruction and assisting in the development and maintenance of program documents/forms.
• Performing other duties or special projects, as assigned.

Essential Attributes

• Driven: Exhibits initiative and a willingness to take ownership of assignments and go the extra mile
• Initiative. Seeks alternative means and methods to add value to role and take on additional related responsibilities with an ability and willingness to perform a wide range of diverse duties
• Attention to Detail. Ability to attend to detail and work in a time-conscious and time-effective manner with an ability to respond to changing priorities and multiple interruptions
• Prioritization. Organizes and prioritizes a variety of assignments and multiple tasks in an effective and timely manner, set priorities, and meet deadlines
• Problem Solving. Ability to analyze and make independent recommendations regarding solutions to barriers to completion of assigned tasks

This is a grant funded position subject to cancellation when funds are depleted and/or contract period ends.

WORKING CONDITIONS
There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. There are occasional minor discomforts from exposure to less-than optimal temperature and air conditions.

MINIMUM REQUIREMENTS

MINIMUM EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Business Administration, Liberal Arts, or a related field.

MINIMUM EXPERIENCE REQUIREMENTS
Three years of administrative experience is required.

Substitution:

• Professional experience may be substituted for the education requirement one a year-for-year basis.

MINIMUM LICENSE REQUIREMENTS
None

PREFERENCES

• • Application processing and eligibility determination.
  • Meeting production quotas in a high-volume production environment with the ability to quickly gain a comprehensive knowledge of program and division operations.
  • Applying knowledge of applicable federal, state and local regulations and program guidelines and communicating information that is technical in nature.
  • Managing multiple tasks and priorities with competing deadlines and adapting to frequently changing production requirements and schedules.
  • Performing at an intermediate-advanced level in Microsoft Word, Excel, SharePoint, Adobe Pro, SharePoint, OnBase or similar information/document management systems, and with the ability to quickly grasp specialized software programs.
  • Bilingual (English/Spanish)

Candidates for this position should have a high degree of initiative, exceptional attention to detail; well-developed critical thinking skills; working knowledge of MS Office, SharePoint, and Adobe Pro skill; and proven analytical abilities. The candidate should also be a creative problem solver who is highly organized and able to meet production requirements in a high-volume production environment

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
Department may administer skills assessment relevant to job description.

SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 20

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (phone number).

If you need special services or accommodations, call 832.394.6200 . (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627 .

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EEO Equal Employment Opportunity
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 8/19/2025 11:59 PM Central