Administrative Coordinator (Application QA / QC)

Job Description:

Administrative Coordinator (Application QA / QC)

Description

POSITION OVERVIEW

Applications Accepted from: All Persons Interested

PN 36940

Division: Single Family

Reporting Location: 2100 Travis, Houston, TX 77002

Workdays & Hours: 8 am - 5 pm, Monday - Friday** Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The City of Houston’s Housing and Community Development Department (HCDD) seeks to create a city in which every resident has an affordable home in a community where they can thrive. Partnering with non-profit, governmental, and local entities, HCDD strives to strengthen Houston’s neighborhoods, provide true housing choice, and execute the Mayor’s vision for One Houston with complete communities throughout. Since Hurricane Harvey, HCDD has been managing more than one billion dollars dedicated to helping low and moderate-income families recover.

To achieve this vision, HCDD is seeking an Administrative Coordinator to join its Single-Family team. In this position, you will ensure that all homeowner and homebuyer applications are processed in a fair and efficient manner, in addition to having working knowledge of the underwriting process for homebuyers.

Key Responsibilities

• Maintains detailed knowledge of applicant eligibility, QA/QC, underwriting and closing functions to ensure applicants are meeting the financial criteria.
• Conducts a final QA/QC of files in OnBase to ensure files adhere to federal/state regulations and program guidelines.
• Reports status of applicant files. Identify critical activities and review forecasts with Administrative Manager.
• May process files on an as needed basis to ensure team is meeting productivity goals.
• Provides queue management for all eligibility programs.
• Attends meetings and conferences with public and private groups, city officials and with department leadership (may require working outside normal business hours).
• Participates in special projects as assigned by management.
• Ensures the sections emails are addressed to provide quality customer service.
• Assists in the development and documentation of processes, procedures and workflows. Identify and promote new ways to optimize delivery of administrative support to the division.
• Performs underwriting functions within the down payment assistance programs.

Essential Attributes

• Communicative: Engages co-workers of all levels of management in a professional and constructive manner.
• Results Oriented: Use confidence, creativity and focus to exceed expectations in successfully implementing plans/actions and taking ownership of assignments to achieve goals.
• Critical Thinker: Displays well developed analytical, critical thinking, and problem-solving skills.
• High-Performing: Highly functional in a dynamic, challenging environment, with the ability to anticipate and remove obstacles that slow down or prevent programs from delivering on stated objectives.
• Accurate: Sets and maintains high personal work standards, while demonstrating an attention to detail and a focus on quality.
  

This is a grant funded position subject to cancellation when funds are depleted and/or contract period ends.

WORKING CONDITIONS
This position is physically comfortable. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.

MINIMUM REQUIREMENTS

MINIMUM EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Business Administration, Liberal Arts, or a related field.

MINIMUM EXPERIENCE REQUIREMENTS
Five years of administrative experience is required.

Substitutions:
Professional administrative experience may be substituted for the education requirement above, on a year-for-year basis.

MINIMUM LICENSE REQUIREMENTS
None

PREFERENCES

• Experience managing, organizing, and tracking a high volume of work with competing deadlines and changing priorities, and delivering high quality results in a fast-paced environment.
• Exceptional organizational skills, attention to detail, and the ability to manage multiple projects and competing priorities/deadlines
• Advanced research, analytical, and critical thinking skills
• Excellent customer service and relationship-building skills
• Flexibility in adapting to organizational change
• Proficiency in Microsoft Word, Excel, PowerPoint, OnBase, Adobe Pro or other data base program/software, SharePoint; with an ability to quickly grasp specialized software programs.
• 1 -3 years of directly related experience.

Highly qualified candidates will be experienced in providing supervision, guidance, and technical assistance to the eligibility processors, assuring they have the necessary knowledge and tools to process files. The candidate should also be able to process applications, perform detailed quality assurance reviews and perform underwriting functions with an ability to consistently deliver high quality, accurate, and timely results in a fast-paced production environment.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
Department may administer skills assessment relevant to job description.

SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 24

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832.394.6200 .

If you need special services or accommodations, call 832.394.6200 . (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627 .

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EEO Equal Employment Opportunity
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 8/19/2025 11:59 PM Central