Clerk-Recorder Services Technician

Job Description:

Clerk-Recorder Services Technician

Description

The Position

Bargaining Unit: Local 2700 - General Clerical Unit

Why join the Contra Costa County Clerk-Recorder's Office?
The Contra Costa County Clerk-Recorder’s Office is located in the heart of downtown Martinez. We pride ourselves on developing innovative programs that allow us to bring our services into communities and to our customers, such as performing ceremonies at sites that highlight the County’s landmarks and majestic beauty, being present at school sign-ups and sports league registrations to issue needed birth certificates and partnering with the DMV to issue onsite vital records for Real ID applicants. Customer service hours are extended on the first and third Thursday of each month to provide the public additional service times.

The Clerk-Recorder is charged with preserving and maintaining real property records of every parcel in the County in perpetuity - some dating back before Statehood. All vital events (i.e. birth, death, and marriage) occurring in the County are maintained and available pursuant to Code. We operate in a fast-paced, progressive, and diverse environment where customer service is our top priority.

The Office of the County Clerk-Recorder is recruiting to fill one vacant position as Clerk-Recorder Services Technician.

We are looking for someone who is:

• Customer service oriented. You will be working with the public regularly.
• Detail focused. You will be responsible for ensuring the accuracy of customer transactions.
• Flexible. You will need to respond to changing assignments throughout the day.
• A team-player. You will need to collaborate with others as well as complete assignments independently.
• Honest. You should be able to demonstrate professional and ethical behavior in all situations.

What you will typically be responsible for:

• Fulfilling customer requests via in-person, mail, and online; ensuring all requirements of each application are met.
• Verifying of document images and associated index of all recorded documents.
• Answering calls from customers.
• Providing technical support as needed.
• Answering calls from customers.
• Filing applications and documents.
• Performing ceremonies.

A few reasons you might love this job:

• You will work in a dynamic department with opportunities to brainstorm new ideas and try new things.
• Abundant learning opportunities through in-person and online classes, conferences, and committee assignments.
• Participation in innovative programs that provide services outside the office.
• Year-round events for engaging with, and showing appreciation for staff and coworkers.

A few challenges you might face in this job:

• Assignments vary from long-term to abrupt changes based on staff availability and workflow.
• You may need to deal with difficult customers.

Competencies Required:

• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Customer Focus: Attending to the needs and expectations of customers
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Writing: Communicating effectively in writing
• Oral Communication: Engaging effectively in dialogue
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Reading Comprehension: Understanding and using written information
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Teamwork: Collaborating with others to achieve shared goals
• Learning Agility: Seeking learning opportunities and applying the lessons to one’s work
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability

To read the complete job description, please visit the website, https://www.governmentjobs.com/careers/contracosta/classspecs/760406 .

The eligible list established from this recruitment may remain in effect for 6 months.

Typical Tasks

Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate.

Experience: Two (2) years of full-time, or its equivalent, office support experience using spreadsheets, word processing, or database management programs; OR one (1) year of full-time, or its equivalent, processing vital records and/or legal documents affecting title to real or personal property in the Contra Costa County Clerk-Recorder's Office or an equivalent public agency.

Selection Process

Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
Online Multiple-Choice Test: Candidates who clearly demonstrate that they possess the minimum qualifications will be invited to participate in an online test. The assessment will measure candidates' competencies that may include but are not limited to: Attention to Detail, Customer Focus, Adaptability, Displaying Ownership and Accountability, Reading Comprehension, Building and Maintaining Relationships, and Professional Integrity and Ethics. Candidates must receive a score of at least 70%, which may be an adjusted score, in order to be ranked on the employment list. (Weighted 100%)


Tentative Dates:

Online Multiple-Choice Test: 7/30/2025-8/4/2025

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Alex Johnson at Alex.Johnson@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 7/17/2025 11:59 PM Pacific

Salary:

$60,805.06 - $73,908.92 Annually