Administrative Support Assistant - Rolla

Job Description:

Administrative Support Assistant - Rolla

Description

Administrative Support Assistant

Typical working hours: 8:00 AM to 5:00 PM, Monday through Friday.

Flexible Schedules/No On-call

Location:

This position is domiciled at Rolla Satellite Regional Office, 105 Fairgrounds Road, Rolla, MO 65402.

Why you’ll love this position:

The Missouri Department of Mental Health is dedicated to the prevention, treatment, and public understanding of mental illness and developmental disabilities. By joining our team YOU can make a difference in the lives of those impacted by a mental illness or developmental disability so they can have the opportunity to pursue their dreams, live their lives to the fullest, and be a valued member of their communities.

Role Description:

This position is responsible for the day-to-day tracking and monitoring of all consumer files for the Rolla Satellite Office area and throughout the state.

Responsibilities and Expectations:

• Maintain and update consumer trackers for files and transfers.
• Prepare files for SMART system filing.
• Organize and maintain file room.
• Removing and refiling of consumer discharges and deaths.
• Scanning files for records requests in accordance to the division policy and procedures
• Removing and shipping files for records requests to and from Intake and Regional Offices across the state.
• Maintain and use microfilm machine and software.
• Open and close episodes of care (EOCs) for discharges, transfers, and deaths.
• Adding and updating diagnosis, programs and commitments with transfers in and out of the region in CIMOR (Customer Information management, Outcomes, and Reporting).
• Update basic demographics in CIMOR as needed.
• Creating and maintaining new consumer folders for incoming transfers to the region.
• Oversee and manage the transfers inbox for the region.
• Communicate with stakeholders and team members across the state for smooth consumer transitions.
• Maintain and manage new intakes, moving of consumer files from one electronic location to another, this may involve the use of the shared drive, zip files, FTP program, etc.
• Coordinate and schedule pick up with local shred company.
• Communicate and collaborate with statewide team members and attend monthly meetings for brainstorming and records updates.
• Assist in backing up the front desk as needed to answer the door, phones and other administrative duties as assigned by Assistant Director.
• Assist in covering front desk for morning break, lunch and afternoon break.
• Attend all required training through LinkedIn Learning and other platforms as deemed necessary for the role and to meet recommended yearly trainings for professional development.
• Follow CSR’s, Department Operating Regulations, and Division Guidelines.
• Communicate in writing or verbally with individuals, providers, co-workers, and/or supervisors utilizing agency forms, computer programs and email as required.
• Assist the regional office with any general tasks as necessary.

Knowledge, Skills & Abilities:

Knowledge of general office practices. Proficient in Microsoft 365 programs. Ability to maintain clerical records, operate basic office equipment, and interact on the telephone or in person with the public. Applicants must be well organized, able to successfully manage work priorities, meet timelines, work on multiple projects and must possess proficient writing and professional communication skills.

Typical Qualifications:

1-2 years of relevant work experience.

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

To Apply:

Upload a cover letter, resume, college transcript, and three professional letters of reference.

Complete information must be provided for your request to be considered . Documentation supporting your eligibility (transcripts, employment records, etc.) may be required at any time during the application and hiring process.

If you have any questions about this position, please email/call Teddi Castillo with Human Resources at: Teddi.Castillo@dmh.mo.gov , 816-889-3464.

Salary:

36,679.68 per Year