COMMUNITY SERVICE AIDE II - BILINGUAL (ENGLISH/SPANISH)

Job Description:

COMMUNITY SERVICE AIDE II - BILINGUAL (ENGLISH/SPANISH)

Description

Position Description

Final Filing Date: 7/13/2025

Exam # 25/60P21/06JH

SUMMARY OF POSITION

The County of Monterey Health Department is seeking motivated applicants for two full-time, permanent Community Service Aide II positions in the Public Health Bureau’s Enhanced Care Management (ECM), and Maternal, Child, Adolescent Health (MCAH) programs.

The ECM Program serves clients who are experiencing homelessness, have chronic medical conditions, are high utilizers of the emergency department and/or hospitalizations, and/or have severe mental health diagnosis. The CSA II’s in the ECM program will accompany staff to appointments with clients, monitor client’s progress toward goals, report pertinent information to the care team, provide basic health education, assist with education on community resources and linkage to services, assist clients in keeping appointments, and perform basic data entry, including documenting activities/discussions with clients on the electronic medical record. The CSA II’s will conduct outreach to new and potential clients and provide a basic explanation of services as well as converse about the benefits of the ECM Program. The CSA will also support the program by providing language interpretation to ensure appropriate service delivery that is both culturally sensitive and patient centered.

The Maternal, Child, Adolescent Health (MCAH) Home Visiting Program is committed to serving women, children, teens, and their families in Monterey County by improving access to comprehensive, quality health care, and focusing on prevention and early intervention strategies. The program partners individuals with a registered nurse case manager who visits with clients in their home and/or in the community and works with them to achieve their health goals. The CSA II will support the program by providing language interpretation to best meet client needs and ensure appropriate service delivery that is both culturally sensitive and patient-centered, perform basic explanation of services to new and/or potential new clients, assist the team with linkages to services, and conduct outreach in the community.

The Eligible List established by this recruitment process will be used to fill current and future vacancies, both regular and temporary, as they arise.

This classification is part of a flexible series. Incumbents appointed at the lower level of the career series may be promoted up to the higher level of the career series subject to their meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority in accordance with the Flexible Staffing Program and Guidelines.

Examples of Duties

• Refer patients to location of appropriate medical or social service agencies.
• Ability to recruit new patients, explain basic services provided by clinics such as physical examination or other tests, plus information related to the clinics.
• Arrange transportation of patients to and from clinics.
• Perform routine patient follow-up on those new to service or clinic and those who failed to keep appointments, or as directed by other higher rated personnel.
• May translate or interpret from one language to another.
• Perform various duties in family planning or health clinics such as schedule appointments, obtain patient intake information, greet, and assist patients in filling out forms and guiding through clinic.
• Distribute supplies, dispense non-prescription medicine or health aids, keep records, and maintain files.

To view the complete job description, please visit the Monterey County website: Community Service Aide II

THE SUCCESSFUL CANDIDATE

Will have a proven track record demonstrating the following knowledge, skills, and abilities:

Skill and Ability to:

• Ability to read, write, follow instructions, and complete work assignments.
• Ability to perform a variety of duties and assignments.
• Ability to establish and maintain a cooperative working relationship with others.

Examples of Experience/Education/Training

Any combination of training, education and/or experience which provides the knowledge, skills and abilities and required conditions of employment is qualifying.

Additional Information

CONDITIONS OF EMPLOYMENT:

• Successfully complete a background check to include fingerprinting.
• Possess and maintain a valid California Class C driver’s license or the ability to provide suitable transportation that is approved by the appointing authority.
• Be available to work a flexible schedule, including evenings, weekends, holidays, and during times of disaster and/or emergency.
• Possess oral and written Spanish language proficiency.

BENEFITS:
The County of Monterey offers an excellent benefits package. Please visit our website to view the Bargaining Unit J Benefit Summary Sheet . This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.

NOTES:

• As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions.
• Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9.
• If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary.

APPLICATION & SELECTION PROCEDURES
Apply on-line at https://www.governmentjobs.com/careers/montereycounty

by the final filing date of Sunday, July 13, 2025 at 11:59 PM (PST)

or

Hard copy applications may be obtained from and submitted during normal business hours,

Monday - Friday, 8:00 AM - 5:00 PM by contacting:

Monterey County Health Department

Attn: Human Resources Division

1270 Natividad Road

Salinas, CA 93906.

Phone: (831) 755-4519 Fax: (831) 796-8682

The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include:

• A completed County of Monterey Employment Application
• Responses to the Supplemental Questions

Applicants who fail to provide all required materials by the final filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process.

EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION:
Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Jeremy Hathaway, Human Resources Analyst I, at (831) 755 - 4749 or hathawayj@countyofmonterey.gov.

http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet

Closing Date/Time: 7/13/2025 11:59 PM Pacific

Salary:

$3,384.00 - $4,622.00 Monthly