Associate Customer Service Representative

Job Description:

Associate Customer Service Representative

Description

Associate Customer Service Representative

Department of Revenue

Annual Salary: $34,999.68

Location: Truman Building - 301 West High Street, Jefferson City, MO

DOR’s vision is to provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

The Business Tax Correspondence team processes and responds to customer inquiries regarding sales tax, vendors use tax, consumers use tax, employer withholding tax and tire/battery fee delinquent notices. Our mission is to provide quality service to our customers. Your work will involve assisting individuals and businesses in resolving their delinquent tax accounts. You will be an important part of assuring that the taxpayer is collecting and remitting the correct amount of tax to the Missouri Department of Revenue. Your work will have an impact on the revenue that will ultimately be distributed to the State of Missouri and local cities/counties.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Sort incoming emails and correspondence.
• Review business tax accounts and complete technical maintenance to update the Department’s records.
• Respond to customer inquiries either by letter, email or phone call.
• Generate Billing Statements to request payment of tax due.
• Process Vendor Debt Offset Reports.
• Participate in cross education of job functions within the Business Tax Correspondence section and also have the opportunity to learn job functions in other areas of the Taxation Division.

CORE COMPETENCIES NEEDED:

Strategic Thinking Computer Literacy Customer Service

Self-directed Attention to Detail Clear Communication

QUALIFICATIONS:

• Possess a high school diploma or proof of high school equivalency (GED)
• Experience in clerical or office related work.
• Have a commitment to customer service

PREFERRED QUALIFICATIONS:

• Must be self-motivated
• Proficient with Microsoft Office and Excel
• Able to pay attention to details and accuracy in work production
• Proficient in data entry

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

Salary:

34,999.68 per Year