Associate Customer Service Representative
State of Missouri Jefferson City, Missouri, United States
- Location: Jefferson City, Missouri, United States
- Categories: Customer Service, Education and Training
- Job Type: Full Time
- Posted: Dec 20, 2024
Job Description:
Associate Customer Service Representative
Description
Associate Customer Service Representative -Processing Bureau Applications/PaymentsDepartment of Revenue
Location: Truman Building - 301 West High Street, Jefferson City, MO
DOR’s vision is to provide every customer the best experience every time.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
Our team focuses on processing business tax returns and documents in a timely manner. We are team oriented, goal driven and value strong communication and typing skills, as well as a problem solving experience. You will gain satisfaction from assisting Missouri's taxpayer for business registration along with payments and individual income tax payments.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
- Review applications to create Missouri Tax Identification numbers.
- Complete data entry tasks to input tax return figures and taxpayer information.
- Research and correct business tax returns to ensure timely processing.
- Correspond with both internal and external customers about tax processing.
- Assist tax payers with filing issues and promote electronic filing options, via phone and e-mail correspondence.
CORE COMPETENCIES NEEDED:
Strategic Thinking Computer Literacy Reliable
Self-Motivated Attention to Detail Clear Communication
QUALIFICATIONS:
- Possess a high school diploma or high school equivalency certificate, and
- Six or more months of experience in clerical or general office support work
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .