Customer Service Representative (Airport ID Office)

Job Description:

Customer Service Representative (Airport ID Office)

Description

Full-time position available with the Aviation Department, Airport Police Division located at 1 International Square
Salary Range: $18.37-$28.01/hour
Normal Work Days/Hours: Monday-Friday, 7:30 a.m.-4:00 p.m.
Application Deadline Date: December 30, 2024


Responsibilities

• Completes background checks.
• Prepares stop list for lost and/or stolen badges.
• Checks and updates active files on badge holders and companies responsible for issuing SIDA keys and padlocks.
• Completes deposit slips and ledger entries for fees collected, purges files and stocks supplies.
• Prepares an active badge report on all active badges and distributes to the proper elements.
• Enters personal data into the system and produces the proper ID badges with the appropriate access permissions.
• Performs annual audit of all SIDA badges and keys.
• Conducts SIDA training.
• Handles confidential/sensitive information, audits files quarterly, resolves issues, and maintains files for each employee.
• Corresponds via email, phone, or directly with Airport Police management, the Airport Security Coordinator, and/or TSA.

Qualifications

REQUIRES high school graduation and 1 year of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience.


Other Information

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

Salary:

$18.37-$28.01/hour