CONSTITUENT SERVICES LIAISON (COUNCIL SECRETARY (EXECUTIVE LEVEL)

Job Description

POSITION OVERVIEW

Office of Council Member Joaquin Martinez, District I

APPLICATIONS ACCEPTED FROM: ALL PERSONS INTERESTED
Posting Number: PN#39410 DEPARTMENT: CITY COUNCIL
DIVISION: DISTRICT I
REPORTING LOCATION: Houston City Hall Annex - 900 Bagby, Houston, TX 77002
WORKDAYS & HOURS: MONDAY - FRIDAY 8AM - 5PM*
** Subject to change**

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
The Office of Council Member Joaquin Martinez is looking for a motivated, dedicated professional who seeks excellence in their work to join our team. The CONSTITUENT SERVICES LIAISON is responsible for assisting constituents with addressing a range of concerns including but not limited to, city services, public safety, housing and more.
The director will manage service calls from constituents, including intake, tracking, follow-up, and resolution of constituent issues in a professional and timely manner. The director is also responsible for attending regular evening community meetings and weekend functions as needed. The ideal candidate should also have a demonstrated ability to think and plan strategically, including in a fast-changing, often high-stakes environment.

Working Conditions
Requires work during regular office hours and some nights and weekends to attend neighborhood meetings and special events.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS
Skilled knowledge of grammar, spelling, punctuation; skilled use of computer applications and search engines; basic knowledge of simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
One year of administrative experience is required.

LICENSE REQUIREMENTS
None

PREFERENCES

Preferences will be given to those with the following skill sets:

• Knowledge of scheduling and calendar management.
• Experience drafting talking points, memos, or other written work products.
• Knowledge of current issues and stakeholders in the district.
• Highly organized with the ability to manage a high volume of scheduling requests and a dynamic calendar.
• Proactive in promptly identifying and managing a variety of tasks
• Familiarity with crafting talking points and/or memos.
• Working collaboratively with a small but dynamic team to coordinate problem solving in a variety of challenging situations.
• Commitment to public service.
• Ideal candidate will have 2-3 years of constituent or customer service experience, be familiar with case management systems, and be customer service oriented.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test

SAFETY IMPACT POSITION NO
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 15

How to Apply
To apply, please email resume, brief statement, and salary requirements to Edith Santamaria at [email protected] . Please keep in mind that the brief statements should tell us in your own words why you are a great candidate for the position and not simply a redundance of information from your resume. A formal application process will be required if selected.

Job Description Disclaimer
The above job summary is intended to serve as a high-level description of the general nature and work to be performed in this role. This is not an exhaustive list of all duties and responsibilities.

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 763-3067.

If you need special services or accommodations, call (832) 763-3067. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE - EQUAL OPPORTUNITY EMPLOYER:
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html