Dispatcher

Summary

Dispatcher Divine Electric & Plumbing - SAN RAFAEL, CA 94901Salary Range $23.00 - $25.00 Hourly Position Type Full Time Travel Percentage NoneDescription As a Dispatcher, you'll play a crucial role in coordinating and managing service calls for our technicians. Your responsibilities will include scheduling appointments, assigning technicians to jobs based on location and expertise, and ensuring timely responses to customer requests. You'll communicate directly with customers and service personnel, providing updates and addressing any issues that arise during service visits. Additionally, you'll maintain records of service calls, track job progress, and optimize routes to enhance efficiency. Your work will ensure customers receive prompt, effective service, contributing to overall customer satisfaction.We offer:$23-$25 an hourHealth benefits including medical, dental, vision, life insurance, & long and short-term disability insurance401(k) retirement with company matchWeekly pay with incentives and bonusesCompany events & parties for individuals & familiesHoliday pay, vacation pay, & paid time offThere is room to grow for the right candidate. This is a career, not a job! We look forward to hearing from you.Qualifications Pre-employment Background CheckPre-employment drug screenHigh school diploma or equivalent (GED)Experience preferred in scheduling and dispatch software (ServiceTitan preferred)Competent with Microsoft Office Suite (especially Outlook, Word, Excel)Typing speed of 35+ WPM is often requiredStrong verbal and written communication skillsExcellent phone etiquetteAbility to calmly handle difficult or emergency situationsExperience in the HVAC / Plumbing / Electrical or other trades industry is a PLUS!

Job Description

Dispatcher Divine Electric & Plumbing - SAN RAFAEL, CA 94901Salary Range $23.00 - $25.00 Hourly Position Type Full Time Travel Percentage NoneDescription As a Dispatcher, you'll play a crucial role in coordinating and managing service calls for our technicians. Your responsibilities will include scheduling appointments, assigning technicians to jobs based on location and expertise, and ensuring timely responses to customer requests. You'll communicate directly with customers and service personnel, providing updates and addressing any issues that arise during service visits. Additionally, you'll maintain records of service calls, track job progress, and optimize routes to enhance efficiency. Your work will ensure customers receive prompt, effective service, contributing to overall customer satisfaction.We offer:$23-$25 an hourHealth benefits including medical, dental, vision, life insurance, & long and short-term disability insurance401(k) retirement with company matchWeekly pay with incentives and bonusesCompany events & parties for individuals & familiesHoliday pay, vacation pay, & paid time offThere is room to grow for the right candidate. This is a career, not a job! We look forward to hearing from you.Qualifications Pre-employment Background CheckPre-employment drug screenHigh school diploma or equivalent (GED)Experience preferred in scheduling and dispatch software (ServiceTitan preferred)Competent with Microsoft Office Suite (especially Outlook, Word, Excel)Typing speed of 35+ WPM is often requiredStrong verbal and written communication skillsExcellent phone etiquetteAbility to calmly handle difficult or emergency situationsExperience in the HVAC / Plumbing / Electrical or other trades industry is a PLUS!