Chicago - Senior Dispatcher

Summary

Responsibilities

• Oversee and coordinate daily dispatch operations, ensuring timely and efficient deployment of drivers and vehicles across all assigned routes and service areas
• Serve as the primary point of contact for drivers, customers, and internal teams, resolving scheduling conflicts, delays, and service disruptions in real time
• Monitor GPS tracking systems and fleet management software to optimize route efficiency, driver performance, and on-time delivery metrics
• Mentor and provide guidance to junior dispatchers, supporting training efforts and enforcing standard operating procedures and company policies
• Maintain accurate records of driver logs, vehicle assignments, trip manifests, and incident reports in compliance with DOT and company regulations
• Coordinate with maintenance teams to manage vehicle availability, scheduling preventive maintenance while minimizing operational downtime
• Analyze dispatch data and prepare operational reports to identify trends, inefficiencies, and opportunities for continuous service improvement

About the Company

A well-established transportation services provider, this organization delivers reliable and professional ground transportation solutions for a wide range of clients and industries. With a commitment to safety, punctuality, and customer satisfaction, the company operates a modern fleet managed by experienced professionals who prioritize operational excellence. They serve corporate clients, institutions, and individuals with a full suite of transportation services designed to meet diverse logistical needs. The company fosters a culture of accountability and continuous improvement, making it a trusted name in the transportation industry.

About Caliber

Caliber is a specialized staffing and recruiting firm dedicated to connecting top talent with leading organizations across a variety of industries. With a commitment to understanding both client needs and candidate strengths, Caliber delivers tailored workforce solutions that drive measurable results. Their experienced team of recruiters brings deep industry knowledge and a consultative approach to every search, ensuring the right fit for both employer and employee. Caliber takes pride in building long-term partnerships rooted in trust, integrity, and exceptional service.

Job Description

Responsibilities

• Oversee and coordinate daily dispatch operations, ensuring timely and efficient deployment of drivers and vehicles across all assigned routes and service areas
• Serve as the primary point of contact for drivers, customers, and internal teams, resolving scheduling conflicts, delays, and service disruptions in real time
• Monitor GPS tracking systems and fleet management software to optimize route efficiency, driver performance, and on-time delivery metrics
• Mentor and provide guidance to junior dispatchers, supporting training efforts and enforcing standard operating procedures and company policies
• Maintain accurate records of driver logs, vehicle assignments, trip manifests, and incident reports in compliance with DOT and company regulations
• Coordinate with maintenance teams to manage vehicle availability, scheduling preventive maintenance while minimizing operational downtime
• Analyze dispatch data and prepare operational reports to identify trends, inefficiencies, and opportunities for continuous service improvement

About the Company

A well-established transportation services provider, this organization delivers reliable and professional ground transportation solutions for a wide range of clients and industries. With a commitment to safety, punctuality, and customer satisfaction, the company operates a modern fleet managed by experienced professionals who prioritize operational excellence. They serve corporate clients, institutions, and individuals with a full suite of transportation services designed to meet diverse logistical needs. The company fosters a culture of accountability and continuous improvement, making it a trusted name in the transportation industry.

About Caliber

Caliber is a specialized staffing and recruiting firm dedicated to connecting top talent with leading organizations across a variety of industries. With a commitment to understanding both client needs and candidate strengths, Caliber delivers tailored workforce solutions that drive measurable results. Their experienced team of recruiters brings deep industry knowledge and a consultative approach to every search, ensuring the right fit for both employer and employee. Caliber takes pride in building long-term partnerships rooted in trust, integrity, and exceptional service.