Service department dispatcher responsibilities include:

Dispatch RO's
Manage shop productivity by individual tech and overall
Coordinate with client care team appointment capacity by daily evaluation of unapplied time
Develop tech skill set
Make sure RO documentation correct
Manage tech video and digital MPI
Manage promised time and on time efficiency

Service department dispatcher responsibilities include:

Dispatch RO's
Manage shop productivity by individual tech and overall
Coordinate with client care team appointment capacity by daily evaluation of unapplied time
Develop tech skill set
Make sure RO documentation correct
Manage tech video and digital MPI
Manage promised time and on time efficiency

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Dispatcher