Motorist Assistance Patrol (MAP) Alexandria

Summary

Position Description & Qualifications

Are you seeking a public service-oriented career where professionalism, accountability, and teamwork matter? Join our Motorist Assistance Patrol (MAP) program and play a critical role in roadway safety across Louisiana.

Serco supports the Louisiana Department of Transportation and Development (LADOTD) by operating the MAP patrol program. The program's mission is to reduce traffic congestion, protect the motoring public, and support emergency response efforts by rapidly clearing disabled vehicles, roadway hazards, and providing traffic control at incident scenes.

MAP Operators function as an essential support element to law enforcement, fire departments, EMS, and other first responders. Operators are often first on scene and are expected to maintain situational awareness, follow established protocols, and operate with a high level of professionalism and integrity.

Learn more about the MAP Operator role and see the program in action:

?? Company Overview Video: Motorist Assistance Program Louisiana (

As a MAP operator, you can expect to:

• Responding to roadway incidents and assisting motorists during assigned patrol shifts

• Conducting incident management operations in coordination with DOTD, law enforcement, fire, EMS, and towing services

• Providing clear, concise, and accurate incident information to Traffic Management Center (TMC) operators and responding agencies using radio, telephone, and email

• Establishing and maintaining traffic control and scene protection using cones, signs, flares, arrow boards, emergency lighting, and flagging in accordance with standard operating procedures

• Assisting with lane clearance and roadway hazard removal to restore traffic flow as quickly and safely as possible

• Providing basic first aid within the scope of training until relieved by emergency medical personnel

• Maintaining a professional presence at incident scenes and ensuring the safety of responders and the public

• Changing flat tires and adding air to low tires

• Providing limited fuel assistance

• Adding water to vehicle radiators

• Jump-starting disabled vehicles

• Performing vehicle push maneuvers when safe and authorized

• Coordinating towing or emergency services when required

• Transporting stranded motorists to a safe location off the roadway

• Providing temporary cell phone assistance

• Distributing drinking water to stranded motorists during emergencies

To be successful in this role, you will have:

• High school diploma or equivalent (GED)

• Minimum age of 21 years at time of hire

• Valid driver's license with a clean or acceptable driving record

• Ability to safely operate a pickup truck in traffic and emergency conditions

• Availability to work 12-hour shifts, including nights, weekends, holidays, and varying schedules as operational needs require

• Ability to lift and carry up to50 pounds

• Physical ability to access the underside of a vehicle and perform roadside assistance tasks

• Must successfully pass a pre-employment criminal history background check

• Must successfully pass a pre-employment drug screening

• Ability to pass a 1-year Department of Transportation (DOT) medical examination

Professional Expectations

• Adherence to established policies, procedures, and chain of command

• Ability to remain calm and decisive in high-stress or hazardous environments

• Strong communication skills and the ability to work effectively with sworn and civilian public safety partners

• Commitment to public service, safety, and ethical conduct

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: . If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected] .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance

• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

• 401(k) plan that includes employer matching funds

• Tuition reimbursement program

• Life insurance and disability coverage

• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Employee Assistance Plan

To review all Serco benefits please visit: .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected] .

Job Description

Position Description & Qualifications

Are you seeking a public service-oriented career where professionalism, accountability, and teamwork matter? Join our Motorist Assistance Patrol (MAP) program and play a critical role in roadway safety across Louisiana.

Serco supports the Louisiana Department of Transportation and Development (LADOTD) by operating the MAP patrol program. The program's mission is to reduce traffic congestion, protect the motoring public, and support emergency response efforts by rapidly clearing disabled vehicles, roadway hazards, and providing traffic control at incident scenes.

MAP Operators function as an essential support element to law enforcement, fire departments, EMS, and other first responders. Operators are often first on scene and are expected to maintain situational awareness, follow established protocols, and operate with a high level of professionalism and integrity.

Learn more about the MAP Operator role and see the program in action:

?? Company Overview Video: Motorist Assistance Program Louisiana (

As a MAP operator, you can expect to:

• Responding to roadway incidents and assisting motorists during assigned patrol shifts

• Conducting incident management operations in coordination with DOTD, law enforcement, fire, EMS, and towing services

• Providing clear, concise, and accurate incident information to Traffic Management Center (TMC) operators and responding agencies using radio, telephone, and email

• Establishing and maintaining traffic control and scene protection using cones, signs, flares, arrow boards, emergency lighting, and flagging in accordance with standard operating procedures

• Assisting with lane clearance and roadway hazard removal to restore traffic flow as quickly and safely as possible

• Providing basic first aid within the scope of training until relieved by emergency medical personnel

• Maintaining a professional presence at incident scenes and ensuring the safety of responders and the public

• Changing flat tires and adding air to low tires

• Providing limited fuel assistance

• Adding water to vehicle radiators

• Jump-starting disabled vehicles

• Performing vehicle push maneuvers when safe and authorized

• Coordinating towing or emergency services when required

• Transporting stranded motorists to a safe location off the roadway

• Providing temporary cell phone assistance

• Distributing drinking water to stranded motorists during emergencies

To be successful in this role, you will have:

• High school diploma or equivalent (GED)

• Minimum age of 21 years at time of hire

• Valid driver's license with a clean or acceptable driving record

• Ability to safely operate a pickup truck in traffic and emergency conditions

• Availability to work 12-hour shifts, including nights, weekends, holidays, and varying schedules as operational needs require

• Ability to lift and carry up to50 pounds

• Physical ability to access the underside of a vehicle and perform roadside assistance tasks

• Must successfully pass a pre-employment criminal history background check

• Must successfully pass a pre-employment drug screening

• Ability to pass a 1-year Department of Transportation (DOT) medical examination

Professional Expectations

• Adherence to established policies, procedures, and chain of command

• Ability to remain calm and decisive in high-stress or hazardous environments

• Strong communication skills and the ability to work effectively with sworn and civilian public safety partners

• Commitment to public service, safety, and ethical conduct

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: . If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected] .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance

• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

• 401(k) plan that includes employer matching funds

• Tuition reimbursement program

• Life insurance and disability coverage

• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Employee Assistance Plan

To review all Serco benefits please visit: .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [email protected] .