Team Member - Court Monitor

Summary

Court Monitor Altitude Trampoline Park is seeking an energetic and responsible Court Monitor to ensure a safe, fun, and enjoyable experience for all guests on our trampoline courts. As a Court Monitor, you will be responsible for supervising activities, enforcing safety rules, assisting guests, and maintaining a safe environment on the courts. This is a fast-paced role that requires vigilance, strong communication skills, and a passion for delivering excellent customer service.Key Responsibilities: 1. Court Supervision & Safety: Monitor guest activity: Supervise guests on the trampoline courts to ensure they are following park rules and safety guidelines.Enforce safety protocols: Make sure that guests are using the trampolines and other attractions safely, including appropriate conduct and proper use of equipment.Provide guidance: Assist guests with instructions on how to safely participate in trampoline activities (e.g., jumping, dodgeball, basketball).Act quickly in emergencies: Respond to emergency situations.Remain calm under pressure: In the event of an emergency, stay composed and follow established safety procedures.2. Customer Service & Engagement: Engage with guests: Provide friendly and helpful service by answering questions, assisting with safety gear (e.g., socks), and ensuring that all guests are having a positive experience.Promote a fun atmosphere: Help create a fun and energetic environment by interacting with guests and encouraging participation in activities.3. Operational Support: Monitor court capacity: Ensure that trampoline courts are not overcrowded and that guests are following capacity limits for safety.Assist with court setup and breakdown: Help prepare the courts at the beginning of shifts and break them down at the end of the day, ensuring that equipment is in good condition.Maintain cleanliness: Ensure that courts are clean and free of debris or obstacles that could pose a safety risk.Report equipment issues: If any equipment is malfunctioning or damaged, report it immediately to the management team for repair.5. Team Collaboration: Work with other staff members: Collaborate with the rest of the team, including front desk, party hosts, and kitchen staff, to ensure smooth operations throughout the park.Assist with special events: Support the team with special events or large groups, ensuring that guests have a safe and fun experience.Qualifications: Experience:Previous experience in a customer service or safety-focused role (e.g., lifeguard, recreation, or amusement park experience) is a plus.Experience working with children is desirableApplicants must pass a background check, drug test and provide references.

Job Description

Court Monitor Altitude Trampoline Park is seeking an energetic and responsible Court Monitor to ensure a safe, fun, and enjoyable experience for all guests on our trampoline courts. As a Court Monitor, you will be responsible for supervising activities, enforcing safety rules, assisting guests, and maintaining a safe environment on the courts. This is a fast-paced role that requires vigilance, strong communication skills, and a passion for delivering excellent customer service.Key Responsibilities: 1. Court Supervision & Safety: Monitor guest activity: Supervise guests on the trampoline courts to ensure they are following park rules and safety guidelines.Enforce safety protocols: Make sure that guests are using the trampolines and other attractions safely, including appropriate conduct and proper use of equipment.Provide guidance: Assist guests with instructions on how to safely participate in trampoline activities (e.g., jumping, dodgeball, basketball).Act quickly in emergencies: Respond to emergency situations.Remain calm under pressure: In the event of an emergency, stay composed and follow established safety procedures.2. Customer Service & Engagement: Engage with guests: Provide friendly and helpful service by answering questions, assisting with safety gear (e.g., socks), and ensuring that all guests are having a positive experience.Promote a fun atmosphere: Help create a fun and energetic environment by interacting with guests and encouraging participation in activities.3. Operational Support: Monitor court capacity: Ensure that trampoline courts are not overcrowded and that guests are following capacity limits for safety.Assist with court setup and breakdown: Help prepare the courts at the beginning of shifts and break them down at the end of the day, ensuring that equipment is in good condition.Maintain cleanliness: Ensure that courts are clean and free of debris or obstacles that could pose a safety risk.Report equipment issues: If any equipment is malfunctioning or damaged, report it immediately to the management team for repair.5. Team Collaboration: Work with other staff members: Collaborate with the rest of the team, including front desk, party hosts, and kitchen staff, to ensure smooth operations throughout the park.Assist with special events: Support the team with special events or large groups, ensuring that guests have a safe and fun experience.Qualifications: Experience:Previous experience in a customer service or safety-focused role (e.g., lifeguard, recreation, or amusement park experience) is a plus.Experience working with children is desirableApplicants must pass a background check, drug test and provide references.