TPWD - Customer Service Representative I

Job Description:

TPWD - Customer Service Representative I

Description

Job Description

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

HIRING CONTACT: Robin Lilley, 512-237-2241, Email Address: [email protected]

PHYSICAL WORK ADDRESS: Buescher State Park, 100 Park Road 1E, Smithville, TX 78957

GENERAL DESCRIPTION:

Under the direction of the park Office Manager, this position performs entry-level to routine customer service work and provides information to the public in person, on the telephone and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue and ancillary product sales; clerical duties that include preparation of reports, and processing of correspondence. Assists with the housekeeping and custodial duties of the park Headquarters building. Operates credit card machine, campsite registration and computer sales machine. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

MINIMUM QUALIFICATIONS:

Education:

Graduation from High School or GED

Experience:

One year experience in general clerical, cash handling or customer service.

Licensure:

Must possess or be able to obtain, within 30 days of employment, a valid State driver's license.

PREFERRED QUALIFICATIONS:

Experience:

Six months of clerical experience in clerical work such as accounting, typing, filing, record keeping, data entry.

Six months of experience in use of automation equipment or word processing and spreadsheet equipment and software.

Six months experience in customer service.

Six months working with the public and handling monies.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of administrative and clerical procedures.

Knowledge of general office practices.

Knowledge of telephone procedures and etiquette.

Knowledge of accounting/accountability of revenue collection.

Knowledge of basic mathematics.

Skill in effective verbal and written communication.

Skill in using standard office equipment.

Skill in MS Word, Excel and Outlook.

Skill in providing quality customer service in a courteous and professional manner.

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.

Ability to accurately handle cash and account for revenue collected.

Ability to work independently with little or no supervision.

Ability to work under stressful conditions during peak workload periods.

Ability to work as a member of a team.

Ability to use personal computers.

Ability to conduct work activities in accordance with the TPWD safety program.

WORKING CONDITIONS:

Required to work in a moderate visitation park with overnight camping.

Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.

Required to adjust to changing schedules.

May be required to operate a State vehicle.

Required to travel 5% with possible overnight stays.

Must conform to TPWD dress and grooming standards, work rules and safety procedures.

Non-smoking environment in State buildings and vehicles.

PLEASE NOTE:

All applications must include complete job history information for each period of employment, provided either in the WORK HISTORY SECTION or in the attached RÉSUMÉ. Please ensure each entry includes:

• Job title,
• Employer name,
• Dates of employment (month/year),
• If employment is less than full-time status, indicate part-time in the work history section or résumé, and
• Description of duties performed.
  NOTE: Volunteer experience may be counted toward required experience.

IMPORTANT:

• College Transcripts: If education is used to meet the minimum qualifications, a copy of the college transcript(s) issued by the registrar must be provided at the time of interview (unless otherwise noted in the posting).
• 'N/A' may be entered in fields that are not applicable.
• Omission of required information may result in disqualification.

Work In Texas (WIT) Applicants:

• WIT applicants must complete the supplemental questions in CAPPS Recruit to be considered.
  
  • Human Resources will contact Work In Texas applicants via email with further instructions.
• To complete these questions, log in to CAPPS Candidate Gateway .
• If you need assistance creating a résumé, please refer to the 'Create a Résumé' link for Job Seekers on the Work In Texas website .

If the required information and attachments are not submitted as noted above, your application will be considered incomplete.

EXCELLENT BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

MILITARY EMPLOYMENT PREFERENCE:

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ .

Required forms that will need to be attached with application for Military Employment Preference:

Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).

Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.

Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.

Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.

Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

Documentation must be attached to the application before military preference can be granted.

*More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER

Closing Date/Time: 2026-07-31

Salary:

$3336.53 - 3336.53 Monthly