Senior Customer Service Representative

Job Description:

Senior Customer Service Representative

Description

Job Posting Closes at 11:59PM on:
07/21/26
Division:
Road & Bridge Division
Management Level:
Individual Contributor
Scheduled Weekly Hours:
40
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

As the Road & Bridge Senior Customer Service Representative , you'll play a vital role in keeping our division running smoothly by providing high-level administrative, operational, and customer service support. In this dynamic role, you'll coordinate accounting, payroll, purchasing , and budget-related activities while serving as a trusted resource for staff, leadership, and the public. You'll manage complex customer inquiries, resolve escalated issues, maintain records, prepare reports and correspondence, and support daily office operations. You'll also lead or assist with special administrative, technical, and confidential projects, collaborate across County departments, and help train and mentor team members on established policies and procedures.

The ideal candidate is a proactive, solutions-oriented professional who thrives in a fast-paced environment and enjoys balancing a variety of responsibilities. You are highly organized, adaptable, and comfortable handling sensitive and confidential information with discretion. Success in this role requires exceptional communication and customer service skills, strong attention to detail, and the ability to seamlessly shift between competing priorities while building positive relationships with colleagues, leadership, and the community we serve.

SCHEDULE:

This position typically operates on a 4-day workweek (Monday-Thursday, 6am-4pm) working on - site from our Roa d & Br idge Central Shop location ( 21401 Golden Gate Canyon Road, Golden, CO 80403 ) .

COMPENSATION:

Hiring Range: $ 2 7. 3 2 - $ 32. 79 USD Hourly

Compensation will be determined based on education, experience and skills.

BENEFITS:

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance; paid time off and holidays, including a starting bank of 40 hours of PTO for new hires ; retirement matching; wellness programs; tuition reimbursement; flexible schedules; remote work options; and more. For more information, click here for our Total Rewards summary .

ESSENTIAL DUTIES:

• Deliver Exceptional Customer Service: Serve as a primary point of contact for citizens by responding to complex inquiries and providing timely , professional service. Follow established procedures to resolve questions, concerns, and service requests. Monitor voicemail, respond to citizen inquiries , and enter citizen requests into QAlert / OpenGov EAM (Enterprise Asset Manag ement) .
  

• Manage OpenGov EAM : Maintain employee profiles and citizen requests, create work orders and tasks for supervisors, and enter activity timesheets, asphalt and snow product tickets, landfill tickets, safety incident reports, vendor invoices, and CDL/DOT updates. Review and v erify vendor invoices to ensure accurate billing. Process a high volume of data entry accurately for vendor contracts exceed ing $25M annually.
  

• Provide Administrative Support: Support supervisors and employees with a variety of administrative functions, including onboarding and offboarding activities, document management in SharePoint, and HR and IT-related processes. Serve as a backup for other Customer Service Representatives and provide support across districts as needed.
  

• Coordinate Utility Locate Requests: Submit and track utility locate requests, ensuring records and systems remain accurate and up to date.
  

• Support Employee Training: Coordinate and deliver administrative training for employees, including guidance on HR and IT processes, Workday, OpenGov EAM , snow operations, and other division procedures.
  

• Reconcile Fleet Meter Data: Review fleet meter reports, research discrepancies, and make corrections to ensure accurate equipment usage records.
  

• Maintain Bulk Fuel Records: Enter and reconcile bulk fuel log information, identify discrepancies, and report issues as needed.
  

• Coordinate Payroll Activities: Support payroll processing by communicating payroll deadlines, obtaining approvals, and documenting overtime and other pay codes within OpenGove EAM .
  

• Perform General Administrative Functions: Complete a variety of administrative duties, including filing, scanning, preparing forms and vouchers, scheduling DOT appointments, ordering office supplies, updating voicemail messages, taking meeting minutes, posting notices, and tracking employee training and policy acknowledgments.
  

QUALIFICATIONS:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimum Qualifications:

• Experience: One or more years of experience in customer service
  

• Education: High School Diploma or Equivalent
  

*Note: An equivalent combination of education and experience is acceptable.

Preferred knowledge, skills and abilities :

• Experience in public works, transportation, construction, municipal operations, or a similar environment.
  

• Experience using OpenGove EAM , QAlert , and Microsoft Office applications.
  

• Exceptional attention to detail and organizational skills.
  

• A strong commitment to delivering responsive, high-quality customer service.
  

• Excellent interpersonal skills with the ability to build positive relationships at all levels of the organization.
  

• The ability to thrive in a fast-paced environment while managing multiple priorities and meeting deadlines.
  

• A self-motivated, proactive approach with the ability to work independently and take initiative.
  

• Strong verbal and written communication skills.
  

• A positive, solutions-oriented mindset with sound problem-solving abilities.
  

• Comfort managing a high volume of data entry while balancing other administrative responsibilities.
  

• The ability to navigate challenging conversations with professionalism, empathy, and confidence.
  

• A collaborative mindset with the flexibility to work both independently and as part of a team.
  

Additional Job Information:

• A valid Colorado driver’s license is required for positions that drive on County Business in either a county or personal vehicle within 30-days of hire or beginning to serve as an intern or volunteer.
  

• Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references for all positions.
  

Accommodations Statement : We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact [email protected] . This contact is for accommodation requests only and cannot provide application status updates.

APPLICATION:

Qualified applicants are encouraged to apply.

All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now: Jefferson County Colorado Career Opportunities

• A resume and cover letter submitted with your application is encouraged but will not substitute for the information requested on the application.
  

• Current Jefferson County employees must apply through their employee profile in Workday.
  

• In any materials you submit , you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
  

Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team if selected. To view the status of your application, please log into your candidate portal .



For more details on the recruitment process, please visit: https://www.jeffco.us/1860/FAQs

Questions? Contact the Jefferson County Recruitment Team at 303-271-8420 or [email protected]

Education:

Experience:
Work Experience: Minimum one year

Certifications:

Languages:

Category:
Administrative, Business Programs and Services