Customer Service Representative II – Historical Interpreter

Job Description:

Customer Service Representative II – Historical Interpreter

Description

Pay Range: $18.32 - $22.90/hr.

Job Posting Closing on: Thursday, June 18, 2026

Workdays & Hours: Schedule Rotates every other week:

• Week One: Sat, T, Th, F, 9 a.m. to 4 p.m.
• Week Two: T, W, Th, F, 9 a.m. to 4 p.m.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

The City of Fort Worth's Log Cabin Village is looking for a fun and engaging Museum Store Clerk/Historical Interpreter II to bring history to life for museum visitors from all over the world! Historical interpreters relay history and demonstrate 19th c. style crafts to an average of 27,000 visitors of all ages every year. The ideal candidate will possess excellent customer service skills, cash handling and retail merchandising experience, a passion for learning, and demonstrated success in the delivery of educational programming. This is a part-time position with an average of 24 hours/week.

Log Cabin Village is a 19th C. living history museum dedicated to the preservation of 19th C. folk architecture and frontier lifeways. Owned and operated by the City of Fort Worth's Park & Recreation Department, Log Cabin Village aspires to build connections to 19th century Texas by providing educational opportunities and sensory experiences that are engaging, accurate, and as authentic as possible.

Minimum Qualifications:

• High School diploma or GED certification
• Two (2) years of responsible customer service experience

Preferred Qualifications:

• Previous museum store or other retail experience
• Cash handling experience
• Heavy public contact in educational and/or museum settings
• Demonstrated ability to multitask and pay attention to detail
• Working knowledge of 19th crafts/skills
• Bilingual English/Spanish

The Log Cabin Village Interpreter II job responsibilities include:

• Responsibly performs all aspects of front-line museum store operations, including stocking, merchandising, cleaning, cash register/credit card sales, starting group tours, and answering phone calls
• Opens museum grounds/buildings on Saturdays and as needed
• Provides exceptional customer service to group tour and walk-in visitors and coworkers
• Utilizes effective teamwork to achieve goals
• Ensures assigned areas are clean and secure (sweeping, cleaning glass, locking doors)
• Make items to be sold in museum store
• Assists with special family events and classes
• Develops and teaches classes as time and interest allows
• Dressing in 19th style clothing
• Heavy public contact
• Year-round outdoor work in non-climate-controlled conditions
• May also require extensive movement around the 2.5-acre site.

Apply Now! Come be part of something special in Fort Worth.

WORKING CONDITIONS & PHYSICAL DEMANDS

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions.

Light Work - Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.

Closing Date/Time: Thursday, June 18, 2026

Salary:

$18.32 - $22.90/hr.