Senior IT Analyst

Job Description:

Senior IT Analyst

Description

Job Description

Office of Information Technology

Annual Salary Range Sr IT Analyst: $104,308 - $139,079

FLSA Exempt / Union Represented

This position allows for up to four days of remote work per week

The Office of Information Technology is seeking a Sr Quality Engineer (Sr IT Analyst) to join our dynamic team at the State Bar of California. In this role, you will define and drive the modernization of our data infrastructure using Microsoft cloud technologies. As the technical authority for the Bar's data platform, you will lead the development of scalable, automated data pipelines, establish governance standards, and guide cross-functional teams to deliver data driven solution that support Analytics, AI, compliance, and operational efficiency.

About the Office
The Office of Information Technology (IT) is responsible for enabling State Bar's internal and external stakeholders by the management, implementation, and maintenance of an organization's technology to support of State Bar's mission and goals. The office's primary goals are to build and maintain functional capabilities, to support innovation and to ensure that all systems are running smoothly, efficiently, and securely to support the needs of the organization and its stakeholders.

About the Role
Under general supervision, the Sr. IT Quality Engineer will ensure the quality of software systems and services through quality frameworks, technologies, practices and processes. This includes designing test strategies, documenting test plans, developing automated and manual tests, validating system integrations and data flows, monitoring quality metrics, and collaborating with engineering, business technology, infrastructure and operations teams to prevent defects and continuously improve software delivery. The Sr. IT Quality Engineer will build test automation frameworks; author test cases for functional, non-functional testing; triage and root-cause issues for different stages of SDLC from unit testing to production validation. Additionally, the Sr. IT Quality Engineer will develop and maintain documentation; and participate in release readiness, risk assessments, and post-release verification.

The Ideal Candidate
The ideal candidate demonstrates a strong commitment to delivering high-quality software and brings both technical depth and leadership capability to the role. This candidate has extensive experience in automation and manual testing and consistently applies a proactive, risk-based approach to understanding systems, preventing defects, and improving software delivery. The role requires expertise in designing effective test strategies, building scalable automation frameworks, and evaluating integrations, data flows, and end-to-end user journeys. They possess strong leadership skills, analytical abilities, a passion for process improvement, and the ability to collaborate cross-functionally to ensure the delivery of high-quality, reliable applications.

The Senior IT Quality Engineer will own the end-to-end quality strategy, driving test planning, automation architecture, and execution across the full software lifecycle to ensure secure, reliable, and high-performing systems. This role designs and maintains scalable automation frameworks, integrates them into CI/CD pipelines, and leads functional, non-functional, and integration testing-including complex internal and third-party API validations. The Sr. QE defines and tracks key quality metrics to guide release readiness, improves test suite stability and maintainability in partnership with engineering teams, and establishes synthetic monitoring for critical user journeys. They coordinate testing efforts across BTS, App Engineering, and Infrastructure teams; facilitate defect triage and risk communication; and produce clear documentation for environments, validation steps, and compliance needs. The role also strengthens organizational quality maturity by mentoring junior QEs, training developers on tools and best practices, and building strong stakeholder relationships through transparent, service-oriented communication.

Definition
Under general direction, performs advanced, specialized work of professional nature, utilizing skills that require technical expertise and an understanding of complex analytical procedures and systems processes, including network operating systems, the development of complex applications; network infrastructure; database management; and web server management administration and installation, while working with a significant amount of independent authority and judgment. Incumbents' primary responsibilities consist of acting as the lead over a team of professional information technology employees and/or providing expertise and guidance in complex information systems analysis and solutions, including the strategic, overall design of complex systems; and performs other related duties as assigned. May provide functional, technical, or lead direction over lower level technical and/or professional staff.

Distinguishing Characteristics
This is the lead/advanced journey-level class in the IT Analyst job family. This class is distinguished from the IT Analyst II in that the Senior classification performs complex level professional systems and applications-related duties that include acting in an advisory role to other analytical staff and providing strategic input within his/her area of specialization, and/or leading a team of professionals. The Senior IT Analyst is distinguished from the Senior IT Business Systems Analyst in that the latter is responsible for the management/coordination of projects designed to develop technical solutions and/or enhancements related to the automation of business processes to meet user needs. The Senior IT Analyst is distinguished from the IT Manager in that the latter's primary responsibility is for managing a major work unit within the IT Department and the primary responsibility is performing supervision.

Examples Of Essential Duties
Duties may include, but are not limited to the following:

• Serves as a technical expert within area of assignment, providing guidance and direction to other professional staff and resolving complex problems; participates in developing strategic plans for systems/applications development and modification within area of expertise.
• Analyzes and evaluates computer network design (including the State Bar's overall network and website), operating systems and/or business requirements; consults with personnel from various departments and identifies areas for strategic network, database, web, and/or operating system improvements and upgrades; or the development of technical solutions to automate and/or improve business processes.
• Designs system architecture, network infrastructure and configuration, database, web server environments, and/or web-based application solutions that meet the needs of the organization and develops plans to initiate improvements.
• Prepares complex reports, correspondence, and other documents; participates on committees and task forces; attends meetings, conferences, and training sessions.
• Answers questions and provides information to other departments; analyzes questions and recommends appropriate corrective action.
• Coordinates with systems, network and/or database administrators to implement application or system design specifications and coordinate integration across multiple platforms and technologies; maintains effective communications with users regarding vendor activities, problems, status timelines and other details.
• Trains, leads, and provides technical guidance to professional and technical staff assigned to operating systems, network infrastructure, business systems analysis and application development, database administration, web server management administration, and/or telecommunications systems.
• Provides technical and functional supervision of contractors/vendors and after-hours technology support as required.
• Coordinates the activities of State Bar technical personnel and contract personnel during major and minor network problems; provides problem status, oral and written, to management; focuses on preventing and resolving network and system problems related to area of assignment.
• Serves as the administrator for large and highly complex databases; researches and identifies database environment requirements and specifications; determines integration requirements to ensure inter-operability across multiple platforms and technologies.
• Oversees and provides guidance and expertise in the design, building, installation, configuration maintenance and administration of highly complex network infrastructures, web server environments, telecommunications systems, or server platforms and operating system components.
• Communicates and coordinates with various State Bar departments and divisions on business process automation needs; identifies the appropriate staff resources for projects based on knowledge, skill, and workload and assigns projects accordingly.
• Designs and creates and/or directs others in the design and creation of complex software and/or web based applications across that cross multiple State Bar departments.
• Provides recommendations related to the development and/or improvement of hardware, software, and/or web-based applications across multiple State departments; recommends and/or implements operating system adjustments to maximize application performance and resource resolution.
• Follows, maintains, and implements internal controls, network and web security and other security systems for computer and telecommunication data, systems, and hardware protection.
• Performs other related duties as assigned.

Employment Standards
Knowledge Of:

• Principles and practices of effective team building, leadership and conflict resolution, project management and workflow analysis.
• Principles of application development methodologies such as Waterfall, Agile, etc.
• Principles of Web architecture and development tools, testing and implementation of scripts and programs for the production and delivery of Web content.
• Advanced principles and practices of systems and procedures analysis and design.
• Complex software Tools, text equipment and measurement techniques.
• A broad range of operations, services, concepts, terms, and activities common to a comprehensive, state-of-the-art information systems program.
• Principles, methods, and techniques used in designing, developing, testing, and implementing computer hardware and software systems.
• Principles and practices of troubleshooting computer hardware, software, and network problems.
• Principles and practices of customer service.
• Methods and techniques of developing and presenting technical documentation and training materials, recordkeeping, modern office procedures and equipment.
• Techniques and practices used in managing, designing, implementing, maintaining, and operating I Network and telephony systems including WAN/LAN, VoIP, Audio/Video systems, and associated network equipment.
• Programming tools for Website servers and transaction and ancillary systems for Website support.
• A broad range of protocols commonly used in wired and wireless communications networks (e.g., TCP, IP, UDP, SNMP, RADIUS, BGP, OSPF, RIP, Serial, TDM, TFTP, FTP, SSH, SSL, etc.).
• Complex applications utilized by the State Bar and associated processes, including civil, juvenile, and traffic court, as well as the associated programming languages.
• Principles and practices of business operations analysis, complex database design and administration, website management, and enterprise level information technology infrastructures.

Ability To:

• Communicate clearly both orally and in writing.
• Gather, analyze, and evaluate data and information to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations.
• Research, design, implement and maintain various hardware and software technology solutions, including new technology.
• Communicate technical information to a wide variety of users.
• Interpret and explain pertinent State Bar and department policies and procedures.
• Plan, organize, prioritize, and process work to ensure that deadlines are met.
• Learn and utilize specialized terminology, if needed, and interpret and apply technical information pertaining to computer and network systems.
• Adapt quickly to changes in policies, procedures, assignments, and work locations.
• Communicate effectively, both orally and in writing.
• Establish and maintain effective working relationships within and outside the department.
• Prepare and maintain documentation for procedures, processes, and tables related to area of assignment.
• Identify and resolve system performance and security issues.
• Read, comprehend, and retain technical information on computer products and systems.

Minimum Qualifications
Education

• Bachelor's degree in a field that develops skills related to essential duties, or equivalent academic achievement.
• Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education.

Experience

• Minimum of three (3) years of journey level professional information technology experience comparable to an IT Analyst II with the State Bar.
• Desired Experience: Five (5) years of full-time, progressively responsible experience in software testing, quality assurance, and test automation is desirable.

License, Certificate, Registration Requirements

• None required.
• Desired: Possession of relevant approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education; certification or equivalent training hours is equal to one (1) year of education.

Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification.

About the State Bar
The State Bar of California's mission is to protect the public and includes the primary functions of licensing, regulation, and discipline of attorneys; the advancement of the ethical and competent practice of law; and support of efforts for greater access to, and inclusion in, the legal system.

Our Values
Clarity | Investing in Our People | Excellence | Respect | Growth Mindset

Learn more about our values.

DEI Statement
We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.

Learn more about our commitment to DEI.