Family Support Caseworker

Job Description:

Family Support Caseworker

Description

.

Job Posting Closes at 11:59PM on:
04/18/26
Division:
Case Management Agency Division
Management Level:
Individual Contributor
Scheduled Weekly Hours:
40
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

JOB DESCRIPTION SUMMARY:

Long-Term Services and Supports (LTSS, sometimes known as Long-Term Care) is a broad term for many health care programs available to help people who have disabilities or older adults with their daily activities. LTSS includes Home and Community Based Services (HCBS), Community First Choice (CFC) services, and State General Fund programs which have different requirements to qualify . A Case Management Agency (CMA) assists individuals and families with accessing necessary HCBS Waivers , CFC services, and other supports to meet their needs.

The CMA recently underwent an internal redesign. Part of the intake case management team merged with the Family Support Services Program (FSSP) to create a hybrid role called Intake Navigator.

This team coordinates case management, care planning, and referrals for individuals eligible for Colorado’s Medicaid Waivers and FSSP, in alignment with federal requirements.

This role is responsible for member-facing case management, including receiving and processing HCBS referrals for IDD, Non-IDD, and FSSP Waivers and programs , conducting eligibility screen tools and assessments, determining developmental delays or disabilities, working with our LTC Financial Program Partners to establish and confirm financial eligibility, connecting members to community resources, developing FSSP Service Plans, and monitoring FSSP Funding needs.

The position requires strong knowledge of community resources, policies, and regulations, as well as the ability to advocate effectively for members. Experience in a high-volume, customer-focused environment is essential, with the ability to manage competing priorities, respond to inquiries, and handle complex situations with professionalism and empathy.

About Human Services:

Through early childhood education, adult and child protection, job training, food assistance, Medicaid, and other programs, Jefferson County Human Services has an additional five internal Divisions that work with hundreds of community partners to help people build better, safer lives. Human Services provides excellent, individualized service throughout the community with their talented, passionate professionals who empower people and communities to thrive .

Jeffco offers a work environment that strives to promote the development, strategic vision and scope for work and inclusion practices to strengthen and advance shared departmental goals and alignment with the county strategic plan.

SCHEDULE:

The county operates primarily on a 4 day/10-hour work week. (Monday-Thursday); Human Services works a mix of 4 day/10-hour or 5 days a week (Monday-Friday). This position is hybrid, with remote work and in-office work as determined by team and agency needs.

COMPENSATION:

Hiring Range: $30.10-$33.28 USD Hourly

Compensation will be determined based on education, experience and skills.

BENEFITS:

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance; paid time off and holidays, including a starting bank of 40 hours of PTO for new hires ; retirement matching; wellness programs; tuition reimbursement; flexible schedules; remote work options; and more. For more information, click here for our Total Rewards summary .

ESSENTIAL DUTIES:

• Receives and screens all incoming referrals, including FSSP referrals. Provides information about programs and services, eligibility criteria, and steps for accessing serv ices. Se nds appropriate application forms upon request and pr ovides assistance in completing forms and collecting required documentation, including referrals to evaluation specialists.
  

• D etermination of developmental delay or developmental disability is made within required timelines. Ensures consumers or guardians receive written notification of results within established timeframes .
  

• Tracks all applications in designated data systems according to established timelines and ensures required information is entered in the State data system for reimbursement. Maintains intake and master records in compliance with regulatory requirements.
  

• Enrolls eligible individuals and families in the FSSP. Scores the FSSP Most-In-Need Assessment, identifies priority needs and concerns, and develops service plans authorizing services and funding within program parameters. Maintains member care plans by reassessing as necessary and provides ongoing case management services.
  

• Screens individuals for potential eligibility for Medicaid Waivers and, when appropriate , initiates the waiver enrollment process, including explaining application steps, required documentation, and coordinating referrals to Waiver Enrollment Case Managers. Works with various Medicaid programs, including Home and Community Based Services (HCBS), Elderly, Blind and Disabled, Community Mental Health Services, Brain Injury, Children’s HCBS, Program of All-Inclusive Care of the Elderly (PACE), Home Care Allowance, and Nursing Home programs.
  

• Communicates and collaborates with medical providers, state agents, and community partners to promote coordinated care. Ensures members and families are fully informed of available options and makes referrals to appropriate programs and services, providing follow-up as needed.
  

• Coordinates FSSP transfers when individuals move within Colorado, ensures all due process protections are met, and completes necessary documentation. Prepares legal documents for appeal hearings and attends court hearings to defend denied applications.
  

• Understands characteristics of family risk and supports development of plans that build caregiver capacity. Establishes trusting and respectful relationships with families through culturally responsive and inclusive practices.
  

• Performs other duties and responsibilities as assigned.
  

QUALIFICATIONS:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimum Qualifications:

Experience: Three (3) years of work-related experience

Education: Bachelor’s Degree in a related field

*Note: An equivalent combination of education and experience is acceptable.

Preferred knowledge, skills and ab ilities :

• Passionate about agency's mission and vision
  

• Excellent written and oral communicator
  

• Strong emotional intelligence and demonstrated lead ership skills
  

• Demonstrating initiative, innovation, and resiliency
  

• Experience working with stakeholders across the political spectrum
  

Additional Job Information:

• A valid Colorado driver’s license is required for positions that drive on County Business in either a county or personal vehicle within 30-days of hire or beginning to serve as an intern or volunteer.
  

• Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references for all positions.
  

Accommodations Statement : We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact [email protected] . This contact is for accommodation requests only and cannot provide application status updates.

APPLICATION:

Qualified applicants are encouraged to apply.

All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now: Jefferson County Colorado Career Opportunities

• A resume and cover letter submitted with your application is encouraged but will not substitute for the information requested on the application.
  

• Current Jefferson County employees must apply through their employee profile in Workday.
  

• In any materials you submit , you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
  

Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team if selected. To view the status of your application, please log into your candidate portal .



For more details on the recruitment process, please visit: https://www.jeffco.us/1860/FAQs

Questions? Contact the Jefferson County Recruitment Team at 303-271-8420 or [email protected]

Education:
Bachelor's Degree
Experience:
Work Experience: Minimum three years

Certifications:

Languages:

Category:
Health & Human Services

Salary:

$30.10-$33.28